New Support Everywhere! program leverages deep knowledge of IP developers to resolve customer issues quickly
San Jose, California – April 16, 2013 – Arasan Chip Systems, Inc. (“Arasan”), a leading provider of Total IP Solutions for mobile applications, announced today its Support Everywhere! program providing in-depth technical support for its customers, regardless of their location, with the goal of providing the quickest possible solutions. The reality of today’s SoC design teams is that they are dispersed across many time zones and locations. Any one location may have purchased an IP, but many will be using it. In order to provide the best possible support for today’s challenging development environment, Arasan has structured its customer support capability to provide the best in-depth support, in the shortest time, wherever the customer’s location.
Arasan’s unique approach to support employs IP developers in the front lines of customer support in order to bring customers into contact with the most knowledgeable engineer immediately. Arasan’s customers are thus assured quick, effective support responses, cutting out middlemen, translation time and wheel spinning. Located in San Jose, CA and India, the Arasan team is ready to provide support on a 24-7 basis.
First-hand knowledge of the IP is a necessary condition for first class support, but this must also be coupled with understanding of the latest developments in each relevant interface specification. Arasan contributes to the development of many specifications through direct participation in standards bodies activities including JEDEC, UFSA, SD Association, the MIPI® Alliance and USB-IF. Knowledge gained through current specification development activity is further enhanced by leadership positions in the SD/eMMC, UFS, MIPI Alliance and USB IP markets which bring Arasan engineering teams into broad contact with developments in the field, and has resulted in deep experience in applying these interface standards in a wide variety of situations.
Arasan is offering Support Everywhere! immediately to all current and future customers as part of its annual support and maintenance programs.
Arasan Chip Systems is a leading provider of Total IP Solutions for mobile storage and connectivity applications. Arasan’s high-quality, silicon-proven, Total IP Solutions include digital IP cores, analog PHY interfaces, verification IP, hardware verification kits, protocol analyzers, software stacks and drivers, and optional customization services for MIPI, USB, UFS, SD, SDIO, MMC/eMMC, UFS, and many other popular standards. Arasan’s Total IP products serve system architects and chip design teams in mobile, gaming and desktop computing systems that require silicon-proven, validated IP, delivered with the ability to integrate and verify both digital, analog and software components in the shortest possible time with the lowest risk.
Unlike many other IP providers, Arasan’s Total IP Solution encompasses all aspects of IP development and integration, including analog and digital cores, hardware development kits, protocol analyzers, validation IP and software stacks and drivers and optional architecture consulting and customization services. Based in San Jose, CA, USA, Arasan Chip Systems has a 17 year track record of IP and IP standards development leadership.